Privacy Policy
Effective Date: January 4, 2026
Last Updated: March 4, 2026
Suda Suda Vandi (“we,” “us,” or “our”) operates the Suda Suda Vandi mobile application and website (sudasudavandi.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery service.
1. Information We Collect
Personal Information You Provide
When you register, place an order, or contact us, we may collect:
– Full name
– Phone number (used for OTP verification and order communication)
– Email address
– Delivery address including street, landmark, and pincode
– Payment information (processed securely via Razorpay; we do not store card details)
Information Collected Automatically
– Device information (device type, operating system, unique device identifiers)
– Firebase authentication tokens
– FCM push notification tokens
– App usage data and crash reports
– IP address
Location Information
We may collect your approximate location to determine delivery zones and calculate delivery fees. Location access is optional and used solely for delivery purposes.
2. How We Use Your Information
We use the information we collect to:
– Process and fulfill your food orders
– Verify your identity via phone OTP
– Calculate delivery fees based on your delivery zone
– Send order status notifications via push notifications and WhatsApp
– Communicate with you about your orders
– Improve our app and services
– Prevent fraud and ensure security
3. Third-Party Services
We use the following third-party services that may collect information:
Google: Authentication, push notifications, and analytics. Google’s privacy policy applies: https://policies.google.com/privacy
Razorpay: Payment processing. Razorpay’s privacy policy applies: https://razorpay.com/privacy/
WhatsApp and SMS notifications for order updates.
Google Maps: For delivery location services.
4. Data Sharing
We do not sell, trade, or rent your personal information. We may share your information with:
– Restaurant partners (name, phone, delivery address — to fulfill your order)
– Delivery partners (name, phone, delivery address — to deliver your order)
– Payment processors (Razorpay — to process payments)
– Law enforcement (if required by law)
5. Data Security
We implement appropriate security measures including:
– SSL/HTTPS encryption for all data transmission
– Firebase Authentication with phone OTP verification
– Secure payment processing via Razorpay (PCI-DSS compliant)
– Restricted access to personal data
However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Order history is retained for accounting and legal purposes. You may request deletion of your account and data by contacting us.
7. Your Rights
You have the right to:
– Access your personal data
– Correct inaccurate data
– Request deletion of your data
– Opt out of marketing communications
– Disable push notifications through your device settings
8. Children’s Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
Suda Suda Vandi
No. 9, Kumaran Street,
Cheyyar, Tamil Nadu, India
Phone: +91 90871 52059
Email: admin@sudasudavandi.com
Website: https://sudasudavandi.com